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Refund Policy

Return and Refund Policy

At AriaEar, we are dedicated to delivering an outstanding shopping experience. Our goal is to ensure your complete satisfaction with every purchase. If, for any reason, you are not fully satisfied, you may request a return or refund in accordance with the detailed terms and conditions outlined below.

1. Return Request Period

  • Timeframe: You may initiate a return request within 14 calendar days from the date your order is delivered to the address specified on the purchase order.

  • Initiation Process: To begin a return, contact our customer service team at [Insert Contact Email/Phone] or through our website’s return portal [Insert URL, if applicable]. You will need to provide your order number, item details, and the reason for the return.

  • Confirmation: Upon submitting your request, you will receive a confirmation email with a Return Merchandise Authorization (RMA) number, which must be included with your return shipment.

2. Return Conditions

To qualify for a return, the following criteria must be met:

  • Condition of Product: The item must be in its original condition, and free from any damage, wear, or alteration. All original tags, labels, and packaging must be intact.

  • Included Items: The return must include all original packaging materials, manuals, warranties, accessories, and any promotional or complimentary items provided with the purchase.

  • Proof of Purchase: A valid proof of purchase (e.g., order confirmation email, receipt, or invoice) must accompany the return to verify eligibility.

  • Exclusions: Certain items, such as personalized products, perishable goods, or items marked as non-returnable at the time of purchase, are not eligible for return unless defective.

3. Refund Request Processing

  • Review Period: Once your return request is received, our team will review it and respond within 3–5 business days (Monday through Friday, excluding public holidays). We will verify the request against our policy and confirm eligibility.

  • Return Instructions: If approved, you will receive detailed return shipping instructions, including the RMA number and the designated return address.

  • Inspection: Upon receipt of the returned item at our facility, we will inspect it to ensure it meets the return conditions. You will be notified of the inspection outcome via email.

4. Refund Timeframe

  • Processing Time: After the returned item is received and approved, we will process your refund within 5–7 business days. The refund will be issued to the original payment method used at the time of purchase.

  • Bank Processing: Depending on your financial institution, it may take an additional 3–10 business days for the refund to appear in your account.

  • Partial Refunds: If the returned item does not meet the return conditions (e.g., shows signs of use or missing components), we may issue a partial refund or deny the refund, at our discretion. You will be notified if this occurs.

5. Additional Information

  • Non-Refundable Fees: Original shipping fees, delivery charges, and any return shipping costs are non-refundable, except in cases where the return is due to a verified manufacturing defect or an error on our part (e.g., incorrect item shipped).

  • Return Shipping Responsibility: Customers are responsible for arranging and covering the cost of return shipping unless the return is due to a defect or error by AriaEar. We recommend using a trackable and insured shipping method, as we are not liable for items lost or damaged during return transit.

  • Defective or Damaged Products:

    • If an item is defective due to a manufacturing fault or arrives damaged, please contact us within 48 hours of delivery to report the issue.

    • We will provide a prepaid return shipping label and, upon verification, offer a full refund or replacement, including any associated shipping costs.

    • For defective items, photographic evidence or additional documentation may be required to process the claim.

  • International Returns: For international orders, customers are responsible for all return shipping costs, customs duties, and taxes unless the return is due to our error or a defective product. Please ensure compliance with local regulations when returning items.

  • Exchange Policy: If you prefer an exchange instead of a refund, please indicate this in your return request. Exchanges are subject to product availability and the same return conditions. Additional shipping fees may apply for exchanges.

6. Contact Us

For any questions or assistance with returns, please reach out to our customer service team:

  • Email: info@ariaear.com

  • Hours: Monday–Friday, 9:00 AM–5:00 PM EST

7. Policy Updates

AriaEar reserves the right to modify or update this Return and Refund Policy at any time without prior notice. The most current version of the policy will be available on our website. Please review it before initiating a return.

Thank you for choosing AriaEar. We value your trust and are committed to ensuring your satisfaction.